Payment Terms & Conditions
As the result of corona virus, Safari Tours & Travel are temporarily adjusting the cancellation policies, from now until further notice :
Regarding cancellations due to the COVID-19 virus, no refund will be given since no restrictions have been issued in Indonesia except for travellers from China, Northern Italy, Korea and Iran and travellers visiting the aforementioned countries 15 days prior to entering Indonesia. Unless there is an official travel ban from the Indonesian Government there would be no refunds or compensation. If there were travel bans issued by the Indonesian Government then vouchers could be issued for later travel (up to one year from the date of the original booking) depending on resort and tour policy. This does not apply to domestic tickets issued by Safari Tours & Travel.
Any new booking received from 12 March 2020 will be held, without the need for a deposit, until 30 days prior to arrival, the full amount of the booking should be paid by then or the booking will be automatically cancelled. We will adjust our policy according to changes in the global situation that we are facing because of the coronavirus and will do our best to keep our clients and agents updated in a timely manner.
Please rest assured that we are monitoring the situation continuously and will follow the recommended procedures and protocols of the Indonesian national and local authorities in an effort to ensure the safety and well being of our employees, guests, and colleagues.
For any additional information or clarification please do not hesitate to contact me at [email protected]
Safari Tours & Travel looks forward to welcoming you to Indonesia and we thank you for your continued support.
Payment Procedures & Cancellations:
For your information our bank charges us US$ 5 for every incoming transfer (which we absorb). Payments from Japan, Australia and some Western European countries have this problem some of the time. Correspondent banks are used by both small and large banks that do not have direct transfer of funds capability, and often times the tellers or staff that are processing the funds transfer application are not aware of this.
We kindly request that you transfer the amount specified on the invoice and remember to instruct your bank not to deduct the transfer charges from the balance due. If you do not tell your bank, they will automatically deduct the charges from the amount due leaving you with a balance due later on.
Should you be required to cancel your booking within 40 days (of your arrival) for any reason, your deposit/payment may be forfeited (in some cases the resort will offer a voucher on a future booking). If the cancellation occurs over 40 days, the payment could be used for a future booking within 6 months of your first booking.
We highly recommend travel insurance for your protection in case of cancelled flights or unforeseen circumstances.
We have set up an account with PayPal, a secure online way of paying with your credit card.
In order to facilitate your down payment using your Visa/Master Card through our PayPal account, please follow the instructions on the email sent to you by Safari Tours. The amount due on the PayPal invoice is exactly the same as our invoice sent to you by email in Excel format. Once we receive the amount in our PayPal account we will send you an email to notify you that the payment was received.
Wise (former TransferWise) is a London-based online money transfer service that offers very competitively priced transfer rates. The company supports more than 750 currency routes across the world including GBP, USD, EUR, AUD and CAD, and provides multi-currency accounts. Transfers are easy, fast and secure.